SHIPMENT

We are proud to offer free international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world. For some niches, such as printing-on-demand, the shipping services is bound to certain countries.

TELL ME MORE ABOUT FREE SHIPPING.

Orders headed to any main destination are always shipped for free – wahoo! In-stock products ordered in standard delivery are shipped within 2-5 business days. Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 10 AM CET will not ship until the next business day. Orders cannot be shipped to PO Boxes. Shipping time varies by product and location.

WHEN WILL THE CUSTOMER GETS HIS ORDER?

If free shipping is seleceted, shipping time varies by product and location. Please note that for some products delivery times are different. All delivery times are mentioned on the webshop while ordering the specific product. For some products we also offer overnight or two-day shipping options.

These are our estimates:

LocationEstimated Standard Shipping Time (doesn’t include processing time)
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand14-40 Business days
Mexico, Central America, South America21-60 Business days
Print-on-demand EuropeEstimated Standard Shipping Time (doesn’t include processing time)
Belgium, Netherlands, Luxembourg5-6 Business days
Germany, Poland, Italy, France5-6 Business days
United Kingdom, Spain, Potugal6-7 Business days
Rest of Europe6-7 Business days
DO YOU SHIP WORLDWIDE?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If your customer happens to be located in one of those countries we will contact you. Also some local print-on-demand products can not be shipped outside of Europe. In this case these particular products will not be displayed in your shop.

However, shipment does not include additional customs or import duties, which may be incurred based on the final shipping destination. UnitedWarehouse Group is not able to quote customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations.

WHAT ABOUT CUSTOMS?

Shipment does not include additional customs or import duties, which may be incurred based on the final shipping destination. UnitedWarehouse Group is not able to quote and responsible for customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations. By purchasing our products, the customer consent that one or more packages may be shipped to them and may get custom fees when they arrive to the country of destination.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, The customer will receive an email once the order ships containing the tracking information. The tracking information will also be displayed in the order on the account of the customer. If the email wasn't received within 5 days after shipment, please contact support.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If the order was placed more than 5 business days ago and there is still no information on the tracking number, please contact support.

HOW MANY PACKAGES CAN I EXPECT

For logistical reasons, items in the same purchase can sometimes be sent in separate packages, even if the customer specified combined shipping.

REFUNDS & RETURNS POLICY

ORDER CANCELLATION

All non-personalized products can be canceled until they are shipped. If the order has been paid and the customer needs to be change or cancel the order, we must be contacted within 12 hours after payment. Once the packaging and shipping process has started, it can no longer be canceled. For personalized products, such as print-on-demand, once the order is processed, it can no longer be canceled nor returned, even when it is not shipped yet.

REFUNDS

The customers satisfaction is our #1 priority. We want your customer to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure your customer receives the order on time and as described.

Everyone who shops on our platform receives the following guarantees:

  • full refund if the order is not received
  • full or partial refund if the order does not arrive within the guaranteed time (ESS Time, not including processing time)
  • full or partial refund if the item is not as described or damaged
  • full refund if you do not want the product you have received (all return shipments are at your expense and must be unused)

Full refunds are not available under the following circumstances:

  • the order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • the order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
  • the order is part of the print-on-demand service, and made to the customers specification and/or personalised, consequently the order can not be cancelled nor fully refunded.

Requests can be submited within:

  • 8 business days after the order is delivered
  • 40 business days the moment your order was placed. The customer can only submit by sending a message on the contact page

If the customer is approved for a refund, the refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within 14 days. Be aware different conditions may apply per webshop and product per reseller. The customer can always consult the conditions on the relevant webshop!

HOW DO I MAKE A RETURN?

All our products are backed with a 60-day money back guarantee, except for print-on-demand products. To make a return, the customer needs to visit the returns portal on the webshop where the product was bought from, and we will refund the purchase price if all requirements are met. We’ll need the order number from the order confirmation email reveiced by the customer and zip code associated with the shipping address of the order.

From here, the customer will be able to download a shipping label, which needs to be attach to the package. When shipping the items back, the customer needs to use all original, protective packaging to make sure the product arrives back at our warehouse in new, undamaged condition. Bedding and towels must be unused, unwashed, and in original packaging when returned. All items must be in an unused and sealed condition. Products which are used or unsealed will not be refunded nor reshipped to the customer.

The return can't be too long after authorization - once generated, the return expires within 21 days. Also, heads up that when the customer went ahead and send back an order, the refund will not take place until the returned product has been received and thoroughly checked.

Once we have received and processed the returned product at our warehouse, we will issue a store credit or refund. The customer needs to keep an eye out for that email notification. The customer can not send the product back to us unless we've authorized to do so. If the product was send back without the authorization, we are not be responsible if the refund is not approved. We do not send products back to the customer!

WHAT ABOUT CUSTOMS?

Shipment does not include additional customs or import duties, which may be incurred based on the final shipping destination. UnitedWarehouse Group is not able to quote and responsible for customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations. By purchasing our products, the customer consent that one or more packages may be shipped to them and may get custom fees when they arrive to the country of destination.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, The customer will receive an email once the order ships containing the tracking information. The tracking information will also be displayed in the order on the account of the customer. If the email wasn't received within 5 days after shipment, the customer needs to contact support.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If the order was placed more than 5 business days ago and there is still no information on the tracking number, the customer nees to contact support. For print-on-demand shipment, track & trace information is available at latest the next day.

HOW MANY PACKAGES CAN I EXPECT

For logistical reasons, items in the same purchase can sometimes be sent in separate packages, even if the customer specified combined shipping. It is possible the complete order is received on different days, depending on production time of a combined order.

YOU ALSO WANT TO KNOW

THE ITEM I'D LIKE TO BUY IS SOLD OUT. WHAT SHOULD I DO?

If we’re planning to re-stock that item, the customer can sign up for the waitlist to be first in line for the next batch. The customer can visit the product page, copy the reference number and send an email on the contact page with subject "product re-stock".

DO YOU HAVE A TRADE PROGRAM FOR MY OWN RESELLERS?

Yes we do! To join one of your own resellers to the UnitedWarehouse Group trade program, just send a copy of there business card along with a copy of there business license or VAT registration to support@unitedwarehousegroup.com. And you'll be selling double in no time! For more details on fees contact us.

STILL NEED HELP?

Burning questions, product advice, or anything else we can help with – Just send us an email.

We love to hear from you!

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