Personal data are all data that directly or indirectly identify a natural person. This data can consist of a name, e-mail address and the IP address of your computer.

We process your data for the purposes below. You can find more information about the collection of personal data via cookies here.

1. When submitting a contact request on our website, in order to answer your question, we use the personal data that you have provided to us using the contact form and by chat on the website, such as your email address, name and telephone number. We have a legitimate interest in processing this personal data based on Article 6 (f) of the General Data Protection Regulation ("GDPR"), as we cannot contact you without this information. The provision is not a legal or contractual requirement, or a requirement that requires the conclusion of an agreement. However, if you do not provide contact information, we may not be able to answer your question.

2. When you register an account, we need your name, email address and phone number to be used with future orders you place with us. We have a legitimate interest in processing this personal data based on Article 6 (f) of the GDPR, as we need this information to contact you for future orders which you can place with us through your account. The provision is not a legal or contractual requirement, or a requirement that requires the conclusion of an agreement. However, if you do not provide this information, we will not be able to create an account for you.

3. In case you have signed up as a subscriber to our newsletters, we will use your information to contact you about special offers, updates and blog content personalized for you. We may process this data based on your consent, as set out in Article 6 (a) of the GDPR. You have the right to withdraw your consent at any time, without this affecting the lawfulness of consent-based processing prior to your withdrawal.

4. When you place an order, we need your name, email address, phone number, billing and delivery address to keep you informed of important order updates, to deliver the order, and to contact you at any order discrepancies. The provision is a contractual requirement necessary to enter into an agreement, as set out in Article 6 (b) of the GDPR. However, if you do not provide this information, we cannot enter into an agreement with you.

5. When you request a quote through our quote form, we will use the personal information you have provided to us to contact you in response to your request. We have a legitimate interest in processing this personal data based on Article 6 (f) of the GDPR as we cannot contact you about the quote without this information. The provision is not a legal or contractual requirement, or a requirement that requires the conclusion of an agreement. However, if you do not provide this information, we cannot create a quote for you.

6. We give our customers the opportunity to rate our service on various external websites such as Trustpilot or Trusted shop. The personal data you provide with such assessments can later be seen on our website and communication material. We may process this data based on your consent, as explained in Article 6 (a) of the GDPR. You have the right to withdraw your consent at any time, without this affecting the lawfulness of consent-based processing prior to your withdrawal.

We can share your data with group entities located within the European Economic Area (“EEA”). We may share your information with third parties who provide us with database, server, maintenance, security or other similar services (hereinafter referred to as "data processors"). If we grant access to your data, we require third parties to keep your data confidential and instruct these parties to process this data only on our behalf. In addition, we may also disclose your information if we believe the disclosure is required by law or in response to a legal request. We will not sell your data to third parties or share it with third parties for remarketing purposes.

We have taken appropriate technical and organizational measures to protect your personal information from accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access, and against all other forms of unlawful processing. We also require our data processors to implement such appropriate technical and organizational measures.

Your data will not be stored longer than necessary for the purposes for which the personal data is collected, unless otherwise required by law. We retain records of all processed orders for seven years to fulfill our obligations under applicable tax laws. Data from accounts without any order is only kept for 18 months before it is removed from our system, the same applies to inactive accounts of 24 months (by this we mean that we have not seen any interaction from you with our website for a consecutive period of 24 months). All artwork / files uploaded on our website are stored for a period of 18 months before being deleted.

You can contact us using the contact details at the bottom of this privacy statement, if you wish to:

1. know whether or not we process your personal data.

2. correct your data.

3. delete your data.

4. limit your data, and / or.

5. send your data to another organization.

We may ask you for additional information that is necessary to confirm your identity. The above rights do not always apply and we will assess per request whether we need to take action to comply with the GDPR. We will provide information about the actions taken without undue delay and in any case within one month of receipt of the request. This period may be extended by two months, if necessary, taking into account the complexity and number of requests. We will notify you of such an extension within one month of receiving your request, along with the reasons for the delay. You have the right to lodge a complaint with the supervisory authority if we do not respond in time or for any other reason.

This statement may be updated in the future. The most recent version will be available on this page at all times.

If you have any questions or complaints, please do not hesitate to contact us!